Refund and Returns Policy - Blessline flowers

Effective Date: January 1, 2025
Website: https://blesslineflowers.com

At Blessline Flowers, we take great pride in delivering fresh, beautiful floral arrangements and gifts. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Due to the perishable nature of flowers, returns are accepted only under the following conditions:

The item was damaged or not as described at the time of delivery
The wrong item was delivered
Your order was cancelled before dispatch

To be eligible for a return:

You must notify us within 24 hours of receiving your order
The item must be unused and in the same condition you received it
Clear photos of the product must be provided as proof

2. Refunds

Once we receive your return request and verify the issue:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed within 5–7 business days
Refunds will be issued to your original payment method (M-Pesa, card, PayPal, etc.)

3. Non-Refundable Items

We do not offer refunds for:

Customized orders (e.g., names, special messages)
Late delivery due to recipient unavailability
Incorrect delivery details provided by the customer
Orders cancelled after dispatch

4. Order Cancellations

You may cancel your order and receive a full refund if:

You cancel within 2 hours of placing the order
The order has not yet been prepared or dispatched

To cancel, contact us immediately via info@blesslineflowers.com or +254 746 065583

5. Exchanges

We do not offer direct exchanges. However, if an item arrives damaged or incorrect, we may offer a replacement at no additional cost.

6. Contact Us

If you have questions about your order or this policy, please reach out:

Blessline Flowers
📍 Massari Road, Parklands, Nairobi, Kenya
📞 +254 746 065583
📧 info@blesslineflowers.com

Massari Road , Parklands.
Nairobi, Kenya.

Call or Whatsapp 0746065583
For Deliveries and Inquiries.

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