RETURN POLICY

At Blessline Flowers, customer satisfaction is our top priority. We take great pride in the quality and freshness of our floral arrangements. If you are not completely satisfied with your order, we are here to help.

1. Returns and Replacement

We accept returns or offer replacements under the following conditions:

• Damaged or Defective Products: If your flowers or gifts arrive damaged, wilted, or in poor condition, please contact us within 24 hours of delivery. We will gladly offer a replacement or full refund.
• Wrong Item Delivered: If you receive the wrong product or arrangement, please notify us within 24 hours. We will deliver the correct item as soon as possible at no additional cost.
• Quality Concerns: If you are not satisfied with the freshness or overall quality of your order, please contact us within 24 hours with a photo of the item received. We will assess the issue and offer a suitable resolution.

2. Non-Returnable Items

Please note that due to the perishable nature of flowers and plants, we do not accept returns once the product has been accepted in good condition.

3. How to Request a Return or Replacement

To initiate a return, refund, or replacement, please contact us via:

• Phone: +254746065583
• Email: info@blesslineflowers.co.ke
• or:blesslinefloweragency@gmail.com
• WhatsApp: [0746065583]

Include the following details:

• Order number
• Photo of the product (if applicable)
• Description of the issue

4. Refunds

Refunds (where applicable) will be processed within 3–5 business days to the original method of payment. You will receive a confirmation once the refund is initiated.

5. Cancellations

Orders may be cancelled for a full refund if we are notified at least 12 hours before the scheduled delivery time. Orders already dispatched or delivered are not eligible for cancellation.