General Recommendations for Return and Refund Policy – Blessline Flowers
At Blessline Flowers, customer satisfaction is our top priority. We take great care in delivering fresh, high-quality flowers and gifts. However, we understand that issues may occasionally arise. Please read our return and refund policy below to understand your rights and our commitment to quality service.
Eligibility for Returns & Refunds
We offer refunds or replacements under the following conditions:
- You receive damaged, wilted, or spoiled flowers upon delivery.
- The product delivered is significantly different from what was ordered.
- The order is incomplete or incorrect due to our error.
- The delivery was not made due to an error on our part.
Timeframe for Claims
To qualify for a return or refund:
- You must report the issue within 24 hours of delivery.
- A photo of the item must be provided to support your claim.
- Late claims may not be honored due to the perishable nature of our products.
Non-Refundable Items
We do not offer refunds for:
- Custom or personalized floral arrangements.
- Orders where the recipient refuses the delivery.
- Situations where the delivery address provided was incorrect.
- Orders reported after the 24-hour claim window.
Order Cancellations
You may cancel your order under the following terms:
- Full refund if canceled at least 12 hours before delivery time.
- Cancellations within 12 hours of scheduled delivery may not be eligible for a full refund.
- Custom or same-day orders are non-cancellable once prepared.
Refund Process
- Approved refunds will be issued to the original payment method.
- Processing time may take 5–7 business days, depending on your bank or provider.
- You will receive a confirmation once your refund is initiated.
Replacements & Exchanges
In some cases, we may offer to:
- Replace the item with a fresh bouquet at no extra cost.
- Re-deliver the correct or missing item, if feasible.
This option may be quicker and more convenient than a full refund.
Contact Us
If you have any issues with your order, please contact us immediately. Our team is here to help resolve the matter quickly and fairly.
📞 Phone: [+254746065583]
📧 Email: [info@blesslineflower.co.ke]
📍 Hours: MON-SUN]7AM-8PM
Policy Updates
Blessline Flowers reserves the right to modify this return and refund policy at any time. Changes will be posted on this page, and continued use of our services indicates your acceptance of these terms.
